Product Return Policy


It happens - despite everyone's best effort, sometimes you have to return a product. Whatever the reason for return - we make it hassle free, here's how we handle returning goods; 

  • We have a clearly written Return Policy (this is just below) without complex legal wording that need to be deciphered.
  • We arrange the collection (if you want) with our courier - on a day that suits you, the costs (if applicable) are clearly identified below. Our courier will bring all the return labels saving you hassle and time. 
  • We have dedicated returns system hooked up to the website - you can organise and monitor the return directly from the CupsDirect website.


    (1) Damaged, Defective, or incorrectly sent goods to be Identified Within 10 Days - For Free Exchange or Full Refund.
    (2) You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. If you wish to return items that ARE NOT damaged, defective or incorrectly sent - The costs of returning goods to us shall be borne by you. We can arrange this for you based on the return costs advertised on the CupsDirect website.
    (3) Your rights to return the goods to us will not apply in the event that the product has been used. Furthermore in the event a product seal is broken or a packaging sleeve has been opened, we reserve the right (applied at our discretion) to charge a restocking fee. (up to 20% nett order value) NB - This restocking fee WILL NOT apply if the outer box or case has been opened in order to view the goods.
    (4) We reserve the right to charge a business a restocking fee (up to 20% nett order value) in the event a return has a nett order value over £250. This charge is for large orders and applied at our discretion. This charge would only be applied in the event a product return is requested for no fault of our own.
    (5) Upon receipt of the returned goods - we will give you a full refund of the amount paid. (Less any carriage and restocking fees) The refund will be processed to the original payment method used.
    The complete set of terms and conditions are online here. Our return policy conforms with consumer protection and distance selling law.


    Costs for Returning Product or Orders to CupsDirect
    Product Value upto £250 - Mainland UK £9.95+VAT
    Product Value over £250 - Mainland UK Contact Us for Price
    Areas Outside of Mainland UK Contact Us for Price
    *The return charge is an optional service provided by CupsDirect. Charges are only applicable where customer is liable for covering the returns cost.  Liability can be identified in return conditions above. (Items 1 and 2)