CupsDirect COVID-19 Service Updates

In these unusual times we would like to give you an update on everything happening at CupsDirect and the actions we're taking during this COVID-19 (Coronavirus) situation.


22th Dec 2020.  - APC suspend bookings into Tier 4 areas.

APC Service Update; Further to the recent Tier 4 announcements, APC Overnight will not be accepting additional parcel volume for delivery into Tier 4 areas until further notice. This is to enable outstanding deliveries to be actioned and to maintain the safety of those within the network.

16th Dec 2020.  - Extra strain on all delivery depots.

With Huge pressure on all London Delivery Depots
Our delivery partners currently have huge volumes passing through the system on a nightly basis. The Christmas peak, has seen a rise this week of over 35% on the normal festive period. This together with Covid restrictions, and to latest Tier 3 restrictions is adding even more strain on to the London depots, who are already struggling to manage the large volumes.

All delivery depots and partners are doing their upmost, but there will be delays. We are sorry for any inconveniences caused from the delays.

We Are Open.

As of 25/03/2020, CupsDirect is open for business and ready to meet your food packaging, takeaway, and disposable cup supply needs. We will continue to operate with the non-warehouse essential staff working from home.

Delivery Delays.

Courier services and delivery networks are experiencing delays as a result of increased pressure on the network due to the Coronavirus emergency. Therefore, it is possible you will experience 2 days - 5 extra days for deliveries to be completed. This extension will be in place until further notice. Please order in advance where possible.

Is it safe to receive a package from any area where COVID-19 has been reported?
The World Health Organization says yes. They state "The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, traveled, and exposed to different conditions and temperature is also low." This answer was obtained from the World Health Organization's Q&A on coronaviruses (COVID-19).

Actions For You & Our Employees.
Our small team runs our website, answers your questions, packs your orders, and so much more. Their hard work allows us to succeed. We take the wellbeing of our staff and customers very seriously. Here are some of the measures that we have implemented:

  • We've enacted extra cleaning and sanitizing procedures done multiple times throughout the workday
  • No outside visitors are allowed into the warehouse for any reason
  • Non-warehouse staff is working from home to limit interaction with the rest of the team
  • Anyone who feels sick is being asked to stay home from work

We'll be closely monitoring the recommendations of the World Health Organization (WHO) and local authorities. We'll notify you if anything changes.

If you have any questions or concerns, please do not hesitate to contact us.